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FloBedsSatisfaction Guaranteed, or your money back. FloBeds knows how important the mattress you sleep on is. We know you can’t be positive what firmness is going to be right for you. Not on the Internet, nor on a showroom floor for ten minutes (even if they would turn the lights down and leave the room).
The comfort experts at FloBeds can help you determine what firmness is best for you, based on what you have been sleeping on and what you do and don’t like about your old mattress. If you get it wrong, we’ll still make right. We know how important the mattress you sleep on is! Our unique design, with dual reversible firmness means you will most likely get the firmness that is right for you the first time. But if you don't, our component design allows us to promptly replace just the component you need to achieve the comfort you deserve. And since we can ship it via UPS, it is easy for you to receive your new firmness.
If you are not 100% satisfied with the firmness you select, we will help you re-select. Or we will give your money back. Either way you will only pay the freight. So REST ASSURED. We guarantee your comfort.
If you decide to change the firmness of your mattress, this is what you can expect:
1) FloBeds pays the UPS charges to you (in the continental US).
2) You pay the return shipping charges (we will offer to send a UPS ARS return label at our cost of $20 for one core or $35 for two cores
(in the continental US, except California, which is $15/$25).
3) We ask for a $100 deposit per core which we refund after your return the core(s).
*For firmness adjustments we may use a core that has been used in a firmness exchange and thoroughly inspected, vacuumed and finally... UV Sanitized. We will never send a damaged core. If you prefer, we offer new cores for firmness exchange when requested at an exchange cost of $50.
Electrical Adjustable Base Purchasers: Note, if you are buying an electric adjustable base, unlike a FloBeds Slat Foundaion
which ships via UPS, Asjustable beds ship via common carrier. In the interest of full disclosure, we want you to know the freight to return a Dual King Adjustable Bed will be in the $300-400 range. That combined with the original shipping means you are risking serious dollars. On the other hand, in the rare instance you find our mattress is not right, you may want to keep the base with can be used with any flexible mattress.
